AI-Powered Innovation: How OSF HealthCare Leverages Conversational AI and BEN to Fill the Healthcare Workforce Gap

OSF HealthCare is a leading integrated health system that was founded by The Sisters of the Third Order of St. Francis. With over 2,131 licensed beds across Illinois and Michigan, OSF HealthCare operates 16 hospitals, including 10 acute care hospitals, five critical access hospitals, and one transitional care facility. In addition to its hospitals, OSF HealthCare has two colleges of nursing, OSF Home Care Services, Pointcore, Inc., OSF HealthCare Foundation, and OSF Ventures.

In recent years, the healthcare industry has been facing significant workforce gaps. To address this challenge head-on, BEN (Brand Engagement Network) was founded in Jackson, Wyoming. BEN specializes in delivering personalized, multi-modal AI engagement that includes text, voice, and vision capabilities. Their focus is on industries facing significant workforce gaps where they aim to transform how consumers engage with networks, providers and brands.

BEN’s success is driven by a portfolio of conversational AI applications that enhance customer experience, automate processes and improve operational efficiencies. Powered by a proprietary large language model and advanced security methodologies BEN seeks to collaborate with companies that complement their capabilities to achieve meaningful business outcomes.

OSF Innovation is a collaborative network within OSF HealthCare that focuses on designing bold and strategic solutions to advance the future of health care for more information visit osfinnovation.org