Brookline Seeks Resident Feedback in Human Services Assessment and Gap Analysis

The Brookline Department of Public Health and Human Services (DPHHS) is conducting a Human Services Resident Survey to better understand the experiences of its residents in accessing services. The survey, which is available in Chinese, Russian, Spanish, and English, aims to identify any existing barriers to accessing various human services. Residents are encouraged to take the 10-minute survey to help improve the accessibility and effectiveness of Brookline’s services.

This survey is part of the third phase of the Human Services Assessment and Gap Analysis initiated by the Department in October 2023 in collaboration with consultants Kulik Strategic Advisors (KSA). In addition to the Resident Survey, KSA will conduct focus groups among select populations to gain a deeper understanding of residents’ experiences. The initial phases involved developing a resource inventory of human services and collecting provider surveys and conducting key informant interviews.

Sigalle Reiss, Director of Brookline DPHHS, expressed her enthusiasm for the launch of the Resident Survey, emphasizing the importance of residents’ voices in shaping future programs. Participating residents will receive a $10 gift card for their time. For questions about the survey, residents can contact Marcos Alcorn at malcorn@kulikstrategic.com. Additional information about the Human Services Assessment and Gap Analysis can be found at www.brooklinema.gov/3728/Human-Services-Assessment-and-Gap-Anayls..