Carleton College increases availability of medical and mental health services for students with free, 24/7 virtual care- News

Starting from the beginning of the Spring Term 2024, all Carleton students will have free and unlimited access to virtual medical and mental health resources. This service is an extension of the comprehensive health care services provided by Carleton Student Health and Counseling (SHAC). The recommendation for this addition came from the Student Mental Health and Wellness Working Group, which gathered feedback from students, faculty, and staff in focus groups and community sessions over the past year. The group’s ultimate advice was for the College to invest in telehealth, among other recommendations.

By offering virtual resources that are available 24/7 through a partnership with TimelyCare, Carleton aims to provide individualized care that meets the demands of students in a timely manner. The platform is safe, secure, URAC-accredited, and HIPAA-compliant, ensuring that student information is protected. It also follows campus-specific protocols to facilitate care coordination and follow-up to ensure continuity of care.

Students will be able to access virtual care from licensed physicians and counselors from anywhere in the United States through TimelyCare resources. These virtual resources are free and do not bill insurance like the rest of SHAC’s services. For Carleton students, TimelyCare offers 24/7 on-demand medical care, mental health support, emotional support, appointment-based mental health counseling (up to 12 sessions each academic year), psychiatric support (available by direct referral from a SHAC provider), health coaching, and digital self-care content including meditation and yoga sessions.

For students studying abroad or spending college breaks outside of the U.S., on-demand mental health emotional support and health coaching are also available 24/7 through TimelyCare resources. This ensures that all students have access to important care regardless of their location. To learn more about the medical and mental health resources available to Carleton students visit the SHAC website.

By Aiden Johnson

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