Revolutionizing Financial Services: How OneFamily’s Chief Transformation Officer is Leveraging Technology for a Seamless Customer Experience

OneFamily is a trusted financial services company based in Brighton with nearly 50 years of experience providing financial products for children and adults. The company offers a variety of products, including ISAs, lifetime ISAs, junior ISAs, bonds, lifetime mortgages, and over 50s life cover. Additionally, OneFamily provides life insurance and critical illness cover under the Beagle Street brand. It is also the largest child trust fund provider in the UK, holding over 25% of the market.

Steve Ferrari, the Chief Transformation Officer at OneFamily, leads the company’s technology and IT change projects. Joining OneFamily in 2013, Steve has implemented strategies to enhance the experience for customers, partners, and colleagues. Much of his focus is on leveraging technology to improve efficiency within the business, including the use of AI and potential future use of gen AI.

Steve expressed his enthusiasm for working in technology within the financial services industry, where advancements are constantly being made. His goal is to develop and execute a strategy that enables OneFamily to leverage these new technologies in a way that benefits customers and simplifies their lives. With his expertise in technology and innovation, Steve is well-positioned to lead OneFamily into a bright future as it continues to evolve its offerings to meet the needs of its growing customer base.