Uber Eats driver receives compensation in discrimination lawsuit

In 2021, a black Uber Eats driver named Pa Edrissa Manjang received a payout after facing “racially discriminatory” facial-recognition checks that prevented him from accessing the app and securing work. Initially, when he began working for Uber Eats in November 2019, the app did not require regular selfies for job registration. However, as the Microsoft-powered Uber Eats app increased verification checks, Mr. Manjang’s account was removed due to “continued mismatches.”

Speaking on the issue, an Uber representative explained that the real-time ID check is intended to ensure safety for all users of the app, with human oversight to prevent unjust decisions impacting someone’s livelihood. The Equality and Human Rights Commission (EHRC) and the App Drivers and Couriers Union supported Mr. Manjang’s case, expressing concerns that the facial-recognition AI had unfairly affected his income. The ADCU highlighted that the number of selfie requests amounted to racial harassment.

Mr. Manjang, who was eventually reinstated and continues to work for Uber Eats in Oxfordshire, emphasized the importance of his case shedding light on the challenges of AI, especially for low-wage gig economy workers. He hoped that his experience would inspire further strengthening of worker rights and protections, particularly for those from ethnic minorities. Baroness Falkner, chair of the EHRC, criticized the opaque processes that Mr. Manjang had to navigate and called for clearer routes to challenge such technology.

Previous cases involving ethnicity bias in technology have raised concerns about its impact on individuals. The case of Mr. Manjang highlights the need for transparency, oversight, and safeguards in using AI in the workplace to protect workers’ rights, especially those from ethnic minorities.

The use of facial recognition technology has been criticized by many organizations as it can lead to biased outcomes due to various factors such as skin color or facial features. In this case, Mr. Manjang faced discrimination due to racial biases in Uber’s facial recognition system.

Uber has faced criticism before regarding its treatment of its drivers and its use of technology in managing their operations. However, this case brings attention specifically to how racial discrimination can manifest through technological tools used by companies.

In conclusion

By Aiden Johnson

As a content writer at newspoip.com, I have a passion for crafting engaging and informative articles that captivate readers. With a keen eye for detail and a knack for storytelling, I strive to deliver content that not only informs but also entertains. My goal is to create compelling narratives that resonate with our audience and keep them coming back for more. Whether I'm delving into the latest news topics or exploring in-depth features, I am dedicated to producing high-quality content that informs, inspires, and sparks curiosity.

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