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UC San Diego Overall health is notifying individuals that our technologies vendor, Solv Overall health, applied analytics tools with no our authorization on the scheduling sites for our Urgent Care and Express Care clinics. The analytics tools they applied on the scheduling sites captured and transmitted information and facts to their third-celebration service providers.

Solv Overall health hosted and managed UC San Diego Health’s scheduling sites for our Express Care and Urgent Care areas. Our Urgent Care is positioned in La Jolla at 8910 Villa La Jolla Drive, and our Express Care areas incorporate:

• Downtown San Diego – 203 West F St.
• Encinitas – 1505 Encinitas Blvd.
• Eastlake/Chula Vista – 2295 Otay Lakes Road, Suite 110
• Pacific Highlands Ranch – 6030 Village Way, Suite 200
• Rancho Bernardo – 16950 By way of Tazon

For these who applied the scheduling web page, involving September 13 and December 22, 2022, to book appointments for in-particular person or video visits at our Express Care or Urgent Care areas, the analytics tools may perhaps have captured the following information and facts: initial and final name, date of birth, e-mail address, IP address, third-celebration cookies, cause for take a look at, and insurance coverage variety (e.g., PPO, HMO, Other).

It is significant to note that these analytics tools in no way collected Social Safety numbers, healthcare record numbers, monetary account numbers, or debit/credit card information and facts. The scheduling sites have been not aspect of UC San Diego Health’s electronic wellness records systems, MyUCSDChart, and no information and facts inside MyUCSDChart was impacted by Solv Health’s use of analytics tools.

UC San Diego Overall health is taking methods to notify men and women whose information may perhaps have been impacted by Solv Health’s use of analytics tools on the scheduling sites to make sure transparency and awareness of our findings. Letters will be mailed March 20, 2023, to these individuals with addresses on file.

In order to shield patient information and facts, UC San Diego Overall health has taken the following measures:

• Directed Solv Overall health to get rid of the analytics tools from the scheduling sites right away upon our initial discovery of the concern in late December.
• Worked with Solv Overall health to investigate the concern and determine men and women whose information may perhaps have been impacted.
• Transitioned to a new on-line scheduling tool for our Express Care and Urgent Care Areas.
• Enhanced our vendor assessment and management procedures.
• Notified the U.S. Division of Overall health and Human Solutions and applicable California State regulatory agencies of this incident.
• Notified the neighborhood media to make sure that all impacted men and women are conscious of the breach.

UC San Diego Overall health has established a devoted get in touch with center to answer concerns. Supported by Experian, the get in touch with center is out there toll no cost in the United States at 1-800-909-1243 from six:00 a.m. to eight:00 p.m. PT Monday via Friday and from eight:00 a.m. to five:00 p.m. PT Saturday and Sunday. A devoted Experian representative will be out there to help neighborhood members on behalf of UC San Diego Overall health.