The “First Call” program, originally launched in Shaker Heights, Ohio, has now expanded to include four more cities: South Euclid, University Heights, Cleveland Heights, and Richmond Heights. Annette Amistadi, a social worker in Shaker Heights who has been involved in the program since its inception, emphasizes the importance of having the right personnel respond to emergency situations.
The main goal of the “First Call” program is to connect individuals in need of mental health support with professionals who can help during crisis situations. The process involves ensuring the scene is safe followed by the mental health team assisting in deescalation and providing ongoing care options for the individual. Last year, the program received 645 referrals in Shaker Heights alone, demonstrating its success and need for expansion into other cities.
Cleveland Heights Mayor Kahlil Seren recognizes the need for mental health services in his city and has expressed his support for the program. Four new mental health professionals and three peer support workers will be added to cover the expanded area, helping to address the challenges faced by individuals during mental health crises. The program is set to launch in the additional cities by early summer, further extending its reach and impact across Cuyahoga County.