Swisscom has been making strategic business moves in recent years, expanding beyond its telecommunications roots and becoming an IT service provider and an insurance broker. This new venture includes a range of insurance options, such as liability, travel, motor vehicle, and pet insurance, provided through cooperation partners like Zurich and ERV.
As the head of the private customers department, Dirk Wierzbitzki clarified that Swisscom will not be the primary insurer but will act as an intermediary for insurance products. The company aims to provide customers with simplicity, clarity, and flexibility in their insurance coverage options. By building upon the success of its existing device insurance offerings, Swisscom is positioning itself as a comprehensive service provider for its customers.
Despite some concerns about competition and market distortions that may arise from this expansion into the insurance sector, Swisscom is focusing on its role as a digitalization partner in Switzerland. The federal government, which owns a majority stake in Swisscom, has supported the company’s growth strategy despite calls for privatization to address issues of competition and fairness in the marketplace. As Swisscom continues to diversify its offerings and expand into new areas of business, it will be fascinating to see how the insurance sector fits into its overall strategy and objectives.