Technology and the Future of Supply Chain: How to Stay Ahead with Human-Centric Approach

Wanda Johnson, a supply chain technology fellow with Deloitte Consulting LLP, recently presented the findings of the firm’s annual industry survey, conducted in collaboration with MHI, on the adoption of technology in the supply chain. The report focuses on how trends are evolving and where the industry is headed. It aims to help industry leaders and workers understand these changes and prepare for what may come next.

Johnson emphasizes the importance of keeping humans involved in the decision-making process, even as technology becomes more advanced. She believes that while robotics, automation, and artificial intelligence offer significant benefits, it is essential to ensure that employees are prepared for their evolving roles in the workplace through change management.

Robotics, automation, and artificial intelligence were identified as key themes in the survey. Generative AI was specifically noted for its potential to enhance human capabilities, facilitate reskilling, and provide valuable data for predicting outcomes and improving decision-making processes. The report also highlighted the importance of data governance to ensure that accurate results are obtained from clean data.

While GenAI offers significant advantages in processing large amounts of data and assisting with decision-making, Johnson cautions against relying solely on AI-generated recommendations without careful review. She stresses that planners must consider both technological advancements and human expertise when leveraging technology effectively in the supply chain.

The report highlights several critical issues that have emerged over the past decade related to supply chain technology adoption. Johnson emphasizes that keeping humans involved is crucial to ensuring that these advancements are implemented successfully while also addressing any challenges that arise during implementation.

In conclusion, Deloitte Consulting LLP’s annual industry survey sheds light on the impact of technology on supply chains across different industries. By taking a “human-centric” approach to this topic and considering both technological advancements and human expertise when leveraging technology effectively in the supply chain, organizations can maximize their potential for growth while minimizing risks associated with new technologies’ implementation.