Unauthorized Access Exposes Sensitive Patient Information at Bay Oral Surgery & Implant Center – Steps Taken to Enhance Security Measures and Advise Patients to Remain Vigilant

On January 18, 2024, an unauthorized person gained access to an employee’s email account at Bay Oral Surgery & Implant Center in Green Bay, Wisconsin. The breach resulted in the exposure of protected health information such as social security numbers, insurance and credit card numbers, banking account information, and various forms related to patient health histories. The specific information accessed by the unauthorized person is not known.

In response to the breach, Bay Oral has taken several measures to enhance security measures. The center has changed IT companies, implemented new protections against hackers and unauthorized access, and established new policies and procedures to ensure that patient health information is not stored in emails.

Although there has been no indication of improper use of the compromised information, Bay Oral is advising all patients to remain vigilant and monitor for any signs of fraud or identity theft. Any suspected fraudulent activity should be reported to financial institutions, while incidents of identity theft should be reported to law enforcement, the Wisconsin Attorney General, and the Federal Trade Commission.

To address any questions or concerns regarding the incident, Bay Oral has established a toll-free number for patients to call: 1-800-360-0471. The helpline is available from 8 a.m. to 4:30 p.m., Monday through Thursday, and 8 a.m. to 2 p.m. on Friday. Copyright 2024 WBAY