Hotel operators face numerous challenges when trying to integrate technologies into their operations seamlessly in order to improve efficiency and reduce costs. This struggle is due to a historical reluctance to adopt technological advancements, resulting in a disjointed array of solutions. To stay competitive in the hospitality industry and meet evolving guest expectations, hotels must find ways to streamline their operations effectively by integrating multiple technologies into a cohesive solution.
During an Experts Talk roundtable conversation in preparation for AAHOACON 2024, Jennifer Suski, Director of Business Development at HotelKey, discussed some common issues faced by hotel operators when trying to streamline multiple technologies. Historically, hotels have been slow to adopt new technology, leading to a fragmented approach to implementing solutions. This has resulted in hotels using various technologies like Revenue Management Systems (RMS) and Property Management Systems (PMS) independently, causing operational inefficiencies.
The main challenge lies in consolidating these disparate technologies into a unified system that is easier to manage, ultimately enhancing operational efficiency. In the pursuit of streamlining operations, it is important to prioritize cost-saving measures, requiring a solution that offers both efficiency and affordability. Effective implementation of streamlined technology solutions also requires the support of staff, highlighting the importance of effective change management strategies.
Hotel operators navigating the complexities of modern hospitality management need a comprehensive approach to technology integration to succeed. Jennifer Suski’s insights shed light on the need for hotels to address these challenges and find solutions that can improve efficiency, reduce costs, and ensure staff buy-in.