Delta Air Lines has once again secured the top spot in the J.D. Power 2024 North America Airline Satisfaction Study for both First/Business Class and Premium Economy segments. This achievement comes as no surprise, as Delta has maintained its position as the leader in the Premium Economy segment for the second consecutive year. CEO Ed Bastian attributes this success to the exceptional service provided by Delta’s 100,000 employees around the world, emphasizing the airline’s commitment to delivering an elevated customer experience.
Delta’s impressive performance in the study can be attributed to its outstanding performance in six out of seven key dimensions that J.D. Power evaluates. These dimensions include the day of travel pre-/post-flight experience, onboard experience, ease of travel with the airline, digital tools, airline staff, and the level of trust customers have in the airline. By consistently exceeding customer expectations and setting new standards for excellence, Delta has distinguished itself as a leader in the airline industry. The airline’s dedication to providing top-notch service and creating a positive experience for travelers has helped solidify its reputation as a top-ranked airline in the industry.
In addition to its exceptional customer service, Delta is also known for its innovative digital tools that enhance travelers’ experiences onboard aircrafts such as self-service kiosks and personalized entertainment systems that offer a wide range of options including music videos and movies at any time during your flight